Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst browsing through your files or editing various settings. The ticketing system is being closely monitored 24x7x365 by our technical support staff representatives and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get support. In stark contrast to some other hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in relation to any technical or billing problem. Furthermore, you can read a number of help articles, which will help you tackle the most commonly met difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with our company and you would like to get in touch with our client service staff representatives, you will be able to send a support ticket straight from your Hepsia Control Panel instead of using an entirely different customer support platform like you’ll have to do with the vast majority of web hosting companies out there. Our integrated trouble ticket system will allow you to open a new ticket without any difficulties and to browse through older tickets using an intelligent search filter. Additionally, you’ll be able to take a look at the relevant knowledge base articles that our system will offer you in accordance with the problem category that you select for your new ticket. You can carry out all of the above-mentioned procedures without logging out of your Control Panel at any moment, which goes to say that if you run into any challenge or have an inquiry, you can get in touch with our technicians and fix the specific issue in no more than an hour via a single platform.