A ticketing system is the most popular channel of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to resolve a problem that takes some time to examine or that has to be forwarded to an admin. Thus, all responses provided by either party will be kept in the same place in the event that somebody else needs to work on the problem in question and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, so you’ll need to sign in and out of at least two accounts to accomplish some procedure or to reach the company’s tech support team. If you’d like to administer a couple of domains and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it could take a considerable span of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst browsing through your files or editing various settings. The ticketing system is being closely monitored 24x7x365 by our technical support staff representatives and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get support. In stark contrast to some other hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in relation to any technical or billing problem. Furthermore, you can read a number of help articles, which will help you tackle the most commonly met difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you would like to get in touch with our client service staff representatives, you will be able to send a support ticket straight from your Hepsia Control Panel instead of using an entirely different customer support platform like you’ll have to do with the vast majority of web hosting companies out there. Our integrated trouble ticket system will allow you to open a new ticket without any difficulties and to browse through older tickets using an intelligent search filter. Additionally, you’ll be able to take a look at the relevant knowledge base articles that our system will offer you in accordance with the problem category that you select for your new ticket. You can carry out all of the above-mentioned procedures without logging out of your Control Panel at any moment, which goes to say that if you run into any challenge or have an inquiry, you can get in touch with our technicians and fix the specific issue in no more than an hour via a single platform.