If you’ve got a site, a problem can always emerge and it does not necessarily need to be connected with the hosting service. For instance, something may go wrong when you bring an app up to date or some critical content may be modified or deleted accidentally. Irrespective of what the essence of the problem might be, you will need to touch base with the respective customer care staff and ask them to retrieve a backup or to assist you in solving the problem that you’re facing. How fast they will do this will predetermine how much time your websites will be inaccessible. For some sites such as community portals or online stores, a continuous downtime interval too often means losing users and cash. Having said that, it is of critical importance that you use the services of a web hosting company that offers not only a good client support service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting service come bundled with a sixty-minute response guarantee, which goes to say that no matter what inquiry or obstacle you might have, we’ll always be there to help you. As it is, it seldom takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both pre-sales and technical matters. Our client support engineers will be at your service 24x7, even on weekends and official holidays, which implies that you will obtain swift assistance whenever you need it. We know precisely how priceless time can be, so by the time we respond to your e-mail or support ticket, we’ll have looked into the issue and, in case we haven’t sorted it out, we will provide you with more info on what you need to do on your end, when the case demands it. With our support service, you can rest assured that there will be somebody to help you out straight away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a customer support ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive a response within 60 minutes max. You can get in touch with us whenever you want with regards to technical, billing or general matters and because of the fact that we will be at your service day and night, you’ll always receive support in a timely fashion. Based on the particular issue or question, we’ll give you more details, fix the obstacle if it’s been caused by something that’s within our reach or inform you what steps to take if you have to edit a specific setting for an Internet app that we cannot access. You can just forget about waiting around for a day for each single answer. As a matter of fact, in the majority of cases we answer emails and tickets within 20 to 25 minutes max.