Although this isn't the most importantaspect to recognize a reliable cloud hosting company from a bad one and a reseller from a real provider, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person service provider and that you can get in touch with somebody if you're looking for assistance. The telephone support for hosting services may range from basic to expert, thus the problems that can be resolved through a call differ depending on the specific company. Usually, these issues are simpler and include billing or 1st level tech issues since more complex problems usually need a support ticket where both you and the sysadmins can track what's going on with a specific situation. Nevertheless, having the option to phone call your service provider will save you considerable time and efforts for the countless tiny problems which will eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

In case you decide to buy one of our cloud hosting service, you'll be able to get in touch with our support team over the phone for 14 hours per day. We can assist you in choosing the most suitable plan for your web sites because we believe that it's better to discuss this kind of matters with a live person. In case you already have an account, we are able to help you with any sales/billing questions and / or general matters, even with some technical problems which do not involve a lot of time or escalation to an administrator since it will be better to open a ticket for time-consuming issues and have all the communication in a single place. We have phone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs daily as part of the support services for each and every semi-dedicated server package that we supply. Due to the fact that some issues are more complex and time-consuming, you will need to open a support ticket if you come across such a problem, but for all of your general, billing or small-scale technical issues you can always give us a call and we'll assist you without delay so as to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you will be able to find out whether you can host your internet sites on our leading-edge cloud platform or you're able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the United States of America, Great Britain and Australia along with an international number, which means that you can call the one which is nearer to where you live.