24/7 Customer Support in Cloud Hosting
Our cloud hosting service offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our web hosting services before you make an order or you are an existing client and you have any question or a problem, you can contact us at any time, which includes holidays and weekends. We have multiple channels to contact us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more technical matters or any matters which require extra time to analyze and deal with. Unlike many other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of only one hour, so no matter what your trouble is, it'll be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you aquire a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and common questions. Our agents will assist you to select the right package or supply you with info about our servers, so as to verify whether the system requirements for your web sites are met. In case you're an existing client, you will also be able to get in touch with us through email or through our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that whenever you use these 2 ways of communication, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other suppliers, even large ones, you're able to compare the reply time since it ordinarily takes a full day for them to handle a ticket.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide features 24/7 customer and tech support, which means that in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we provide different methods of communication - phone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues because it is much easier to monitor what's going on. The maximum guaranteed response time for all of the email messages and tickets is one hour, however it hardly ever takes that long to receive assistance. If you add the Managed Services upgrade that we supply, our administrators will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
We know how important it is to have quick support in general, let alone when you operate a whole server, that's why every single dedicated server that we offer features 24/7 support with 1-hour reply time guarantee regardless of the situation. The service is cost-free for any type of difficulties with the server or the software that was installed by our administrators through the setup, therefore you're able to contact us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you can send an email message, and the actual answer time for either rarely surpasses 30 minutes since we have admins available 24x7. If you need general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to include to your server package from your billing Control Panel.