Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each support request you send to us will be replied to within maximum one hour. In case your ticket or e–mail calls for additional assistance from a server administrator, we’ll forward it and leave a comment to notify you that your case is being examined. If you make use of our Managed Services package, any of the services included there will be performed at a time that is convenient for you.
A First–Rate Technical Support Service
Our client support team will be at your disposal 24–7–365 if you need help while working with the Hosting Control Panel or with any of the applications that we have pre–installed for you on the server. What is more if you need help handling all the regular admin tasks on your dedicated web hosting server, you can check out our Managed Services package, that includes backup hard drive storage space, weekly Operating System updates, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
Our Hosting Control Panel has been preinstalled for every dedicated server. Among its features is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of help articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.