An Intuitive Help Center Section
You’ll find nearly all the answers to your questions in the intuitive Help section included in Pueblo West Host’s Hosting Control Panel. It includes an extensive repository with frequently asked questions and exhaustive how–to articles written by our qualified customer support staff.
Instructional Video Clips
For those of you who want to learn how to tackle a common issue by watching a how–to video, we’ve added a compilation of video tutorials to our Hosting Control Panel. All the instructional video clips are concise and easy to follow. They offer step–by–step demonstrations of various website administration activities.
A One–Hour Support Ticket Response Time Guarantee
All our semi–dedicated servers are backed up by a 24–7–365 client care service and come with a 60–minute response guarantee. Our competent techs will be at your disposal 24/7/365 and will remedy any issue that you could possibly have within maximum 60 minutes after the tech support ticket submission. In most instances, a reply will be provided to you within 20 minutes.