Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Our customer help and support Department is on–line day and night to respond to all of your assistance demands. Every single ticket you send out to us shall be solved within less than 60 mins. If your case requires the assistance of an administrator, we will forward the ticket to the person on shift and will notify you that the issue is being taken care of.

  • Top quality support service

  • Expert Customer Assist Service

  • We will offer you 24/7/365 tech assistance through a ultra–fast ticket solution included in your Control Panel. You could e–mail us all the time about any of the packages that come pre–configured on your virtual server, which include the selected Linux distribution, the server management panel and our custom designed Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Hosting Control Panel that is provided free–of–charge in your virtual server, you’ll find an insightful Help zone, that includes everything you need to know about maintaining your web pages and programs. We have included a wide selection of how to articles and reviews and video training that show the important website administration duties in an easy–to–understand manner.